This case describes the efforts of new Chicago Public Schools (CPS) superintendent Ron Huberman to drive dramatic improvement in the performance of Chicago’s public school students through the use of performance management (PM) throughout the school system. The case can be used to develop a number of key themes about performance management systems. Because this is the story of Huberman’s efforts to build an effective performance management system in CPS, it allows students to develop their thinking about PM in education without their thinking being shaped by a perfected model. Comparisons with Huberman’s previous professional assignments provide an opportunity to examine the unique challenges of the educational environment.
Subjects: Leadership, Performance Management
Setting: Public, Urban
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