Book Orders, US and Canada
Please contact our digital partner Glassboxx at hephelp@glassboxx.com if you need support with the following topics:
- Website orders
- Ebook downloads or access
Please contact our fulfillment partner PSSC at orders@pssc.com or 978-829-2532 if you need support with the following topics:
- Purchase orders
- Bookseller/wholesaler purchases, questions, or returns
- Bulk orders (print or ebook)
We no longer accept orders via fax.
Harvard Educational Review (journal)
Subscription inquiries email: subscriptions@harvardeducationalreview.org
Subscription inquiries phone: 1-888-365-3865
We no longer accept orders via fax.
Please visit our dedicated Harvard Educational Review journal website for more information: https://www.harvardeducationalreview.org.
International Book Orders
Customers outside of the US and Canada can purchase Harvard Education Press books through our distributor Mare Nostrum Group.
International customers can view and order HEP books on the Mare Norstrum website: https://mngbookshop.co.uk/publisher/harvard-education-press/
Mare Nostrum Group
39 East Parade
Harrogate
North Yorkshire HG1 5LQ
United Kingdom
Trade Orders & Enquiries
Email: trade@wiley.com
Tel: +44 (0)1243 843291
Individual Orders & Enquiries:
Orders should be placed through your local bookstore, an online retailer, or via email: mng.csd@wiley.com.
Return Policy (US and Canada)
Website Orders
Please see our policies for print and digital products purchased on our website. If you have questions or would like to request a refund for an eligible circumstance, please contact our digital partner Glassboxx at hephelp@glassboxx.com.
Print – Acceptable reasons for a return are:
- The wrong book was delivered.
- The book was delivered damaged.
- The Customer has changed their mind.
- A book was lost or not delivered.
Digital – Acceptable reasons for a return are:
- The wrong book file(s) were delivered and cannot be corrected in a timely manner.
- The book file(s) are damaged and cannot be corrected in a timely manner.
- The customer’s device is unable to use the Glassboxx app to access the book.
- Customer has purchased the wrong format.
Bookstores, Wholesalers, and Distributors
Please contact our fulfillment partner PSSC with questions about refunds and returns of print products: orders@pssc.com or 978-829-2532.
No written authorization is required. Bookstores, wholesalers, and distributors may return books in good condition within 90 days from original invoice date. Invoice number must be referenced on return paperwork. Credit memo is created when return processed. Credit to remain on account to be used on immediate next purchase(s). If credit is not used after one year, the customer may request refund check.
Address for returns:
Harvard Education Press
C/O PSSC
46 Development Road
Fitchburg, MA 01420
Please contact our team at orders@pssc.com or 978-829-2532 with questions.