What is a “pre-order”?
A “pre-order” refers to a book that has not yet been published but can be ordered in advance of its publication date.
What is a “back order”?
A “back order” refers to a book that is temporarily out of stock but will become available soon.
Can I place an order for a book that is on pre-order or back order?
Yes. The easiest way to place a pre-order back order for a book is through our website.
When will I be charged for a pre-order or back order item?
On our website, we collect payment at the time the order is placed. You will later be notified when your item has shipped.
If you require a PO for your order, please contact our team at orders@pssc.com.
Can I speak to someone about my order?
Yes, you may contact customer service by email or phone.
For orders placed on our website, please email hephelp@glassboxx.com.
For all other orders, please email orders@pssc.com or call 978-829-2532.
How do I cancel an online order?
To cancel an online order, please contact customer service via email at hephelp@glassboxx.com. Please be sure to include your name, phone number, and order details in your message.