Frequently Asked Questions

What is a “pre-order”?
A “pre-order” refers to a book that has not yet been published but can be ordered in advance of its publication date.
What is a “back order”?
A “back order” refers to a book that is temporarily out of stock but will become available soon.
Can I place an order for a book that is on pre-order or back order?
Yes, you can place an order online or by calling 888-437-1437.
When will I be charged for a pre-order or back order item?
When you place an order for a pre-order or back order item, you will not be charged for payment until the book becomes available. Harvard Education Press wants to keep your data secure, so we won’t collect your credit card information until the book you select is in stock. When the book becomes available, you will receive an email with a link that will allow you to complete your purchase by entering your credit card information. Once that step is complete, we will ship the book to you. Please note that the email may be delivered to your Spam or Junk mail folder, so we ask that you check those folders.
Can I speak to someone about my order?
Yes, you may contact Customer Service by calling 888-437-1437.
How do I cancel an online order?
To cancel an online order, please contact customer service via email at or by calling 888-437-1437. Please be sure to include your name, phone number, and order number in your message.